Outage in Marqeta

IVR System Impaired

Resolved Minor
March 20, 2025 - Started 8 months ago - Lasted 27 minutes
Official incident page

Incident Report

Marqeta's system provider Twilio is experiencing a service interruption and it is impacting our IVR service. We are engaged with Twilio and monitoring their progress. Marqeta customers can still utilize the IVR service but they will be forwarded to a rep for every call until this is resolved.
Components affected
Marqeta Applications

Need to monitor Marqeta outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/20/2025 11:24PM

This incident has been resolved.

IDENTIFIED 8 months ago - at 03/20/2025 11:01PM

Marqeta's system provider Twilio is experiencing a service interruption and it is impacting our IVR service. We are engaged with Twilio and monitoring their progress. Marqeta customers can still utilize the IVR service but they will be forwarded to a rep for every call until this is resolved.

Latest Marqeta outages

Marqeta Dashboard Report Customization Partial Outage - 6 days ago
Incomplete MQD/DIVA API and Bank Files Data - 13 days ago
STIPs on the Visa Network - 14 days ago
AWS us-east-1 outage - 14 days ago
STIPs on the Visa Network - 16 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook