Outage in Marqeta

IVR System Impaired

Resolved Minor
March 20, 2025 - Started 29 days ago - Lasted 27 minutes
Official incident page

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Outage Details

Marqeta's system provider Twilio is experiencing a service interruption and it is impacting our IVR service. We are engaged with Twilio and monitoring their progress. Marqeta customers can still utilize the IVR service but they will be forwarded to a rep for every call until this is resolved.
Components affected
Marqeta Applications
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 03/20/2025 11:24PM

This incident has been resolved.

IDENTIFIED 29 days ago - at 03/20/2025 11:01PM

Marqeta's system provider Twilio is experiencing a service interruption and it is impacting our IVR service. We are engaged with Twilio and monitoring their progress. Marqeta customers can still utilize the IVR service but they will be forwarded to a rep for every call until this is resolved.

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