Marqeta experienced an increased rate of declines for card-present transactions using magnetic stripe swipe, causing physical cards in good standing to be incorrectly declined at point-of-sale locations. The issue affected the Payment Processing component and persisted for 8.5 hours before engineers successfully resolved all instances. Cardholders would have experienced unexpected transaction failures despite having valid cards and sufficient account status.
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Engineers have resolved the last known instances of this issue.
Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete.
From March 24th, we are experiencing an increase in the rate of declines for card-present transactions using magnetic stripe swipe (magstripe). This may cause cardholder's physical cards to be declined even though the cards and accounts are in good standing. Engineers are working to resolve this issue today. We will update here once this work is complete.
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