Outage in Marqeta
Misattributed SMS Verification Messages for Australian Cardholders
Resolved MinorIncident Report
Summary AI Generated
For approximately 20.5 hours, SMS one-time passcode (OTP) messages sent to Australian cardholders displayed "Unverified" as the sender name instead of the expected program sender ID, affecting Digital Wallets & Tokenization. Message delivery and functionality were not disrupted — cardholders continued to receive and use their verification codes successfully throughout the incident. The root cause was traced to an upstream SMS provider issue, which was resolved on July 2, 2026, restoring correct sender ID display for all affected messages.
Marqeta engineers are aware of an issue affecting SMS one-time passcode (OTP) messages sent to cardholders in Australia.
Impacted messages are currently being delivered with an "Unverified" sender name instead of the program's normal sender ID. Please note that message delivery itself is not blocked, and cardholders are still successfully receiving and able to use their verification codes.
We have identified the root cause as an issue with our upstream SMS provider and have escalated it to them for resolution. We are actively monitoring the situation and will provide an update as soon as more information becomes available.
Components affected
Marqeta Digital Wallets & TokenizationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/03/2026 01:39AM
Marqeta's upstream SMS provider has resolved the formatting issue affecting cardholder messages in Australia. All SMS one-time passcode (OTP) messages are once again being delivered with their correct program sender IDs.
Following a period of sustained monitoring, we have confirmed that this is now closed.
IDENTIFIED
about 1 month ago - at 07/02/2026 05:11AM
Marqeta engineers are aware of an issue affecting SMS one-time passcode (OTP) messages sent to cardholders in Australia.
Impacted messages are currently being delivered with an "Unverified" sender name instead of the program's normal sender ID. Please note that message delivery itself is not blocked, and cardholders are still successfully receiving and able to use their verification codes.
We have identified the root cause as an issue with our upstream SMS provider and have escalated it to them for resolution. We are actively monitoring the situation and will provide an update as soon as more information becomes available.
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