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Outage in Marqeta

Intermittent Service disruptions affecting Visa "Click to Pay" API endpoints.

Resolved Minor
August 13, 2026 - Started 13 days ago - Lasted about 19 hours
Official incident page

Incident Report

Summary AI Generated

Marqeta's Visa "Click to Pay" API endpoints experienced intermittent disruptions for approximately 19 hours starting August 13th at 09:45 PST, impacting Digital Wallets & Tokenization. Visa identified the root cause as an overloaded data centre creating a "noisy neighbour" effect on Marqeta's service, which was resolved after Visa isolated the affected system. The incident was fully resolved by August 14th with no reoccurrences detected, and a formal root cause analysis with Visa is ongoing.

We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began on August 13th 09:45 PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 08/14/2026 01:18PM

There have been no reoccurrences detected. We will continue to follow up with Visa to ensure an RCA is conducted

MONITORING 13 days ago - at 08/13/2026 09:28PM

Visa has identified a data centre that was overloading and creating a "noisy neighbour", impacting Marqeta's Click to Pay service. After they isolated that system, we observed the service returning to normal. We will continue to monitor for any reoccurrences, and we will continue to follow up with Visa to ensure an RCA is conducted.

IDENTIFIED 13 days ago - at 08/13/2026 08:59PM

We are continuing to actively engage with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints. They have confirmed that they have a team working on root cause analysis and are also working on a plan to expedite the resolution. We apologize for the impact this has caused and will provide further updates as we receive more information from our partner.

IDENTIFIED 13 days ago - at 08/13/2026 07:15PM

We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints. Our team has raised high priority case with Visa and is working directly with their support to identify the root cause and expedite the resolution. We apologize for the impact this has caused and will provide further updates as we receive more information from our partner.

INVESTIGATING 13 days ago - at 08/13/2026 06:07PM

We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began on August 13th 09:45 PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.

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