Outage in Massive Inc
Options trades unavailable on WebSocket
Resolved MajorIncident Report
We're investigating an issue where options trade messages aren't being delivered over our WebSocket channels. Other options data and our REST endpoints aren't affected. We're on it and will share an update shortly.
Components affected
Massive Inc Market Data WebSocket ChannelsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 06/16/2026 02:53PM
This incident has been resolved.
MONITORING
1 day ago - at 06/15/2026 10:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 06/15/2026 07:37PM
We are investigating degraded performance on the real-time Options WebSocket feed. Connections authenticate normally, but subscriptions are taking significantly longer than usual to activate (currently around 2-3 minutes instead of seconds), and some connections are being dropped before data begins streaming. Once a subscription activates, data is delivered in real time.
Options REST endpoints and the 15-minute delayed Options WebSocket feed are unaffected. Clients with short connection or subscription timeouts may fail to receive data and should allow extra time or retry.
INVESTIGATING
1 day ago - at 06/15/2026 07:27PM
We're investigating an issue where options trade messages aren't being delivered over our WebSocket channels. Other options data and our REST endpoints aren't affected. We're on it and will share an update shortly.
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