Outage in Mastercard API

Sandbox - Service issue detected

Resolved Major

May 15, 2026 - Started 3 days ago - Lasted 1 day

Incident Report

Summary AI Generated

The Mastercard API sandbox environment experienced a major service incident affecting multiple services including RPPS Biller Maintenance Service MTF, MDES Customer Service, Mastercard Cross-Border Services, and Spend Alerts or Controls. The outage lasted 37.3 hours, impacting developers and partners using the sandbox environment for testing and integration purposes. The incident has been resolved and all affected services are now operational.

Affected services: RPPS Biller Maintenance Service MTF, MDES Customer Service, Mastercard Cross-Border Services, Spend Alerts or Controls

Components affected

Mastercard API Sandbox Mastercard API MDES Customer Service Mastercard API Mastercard Cross-Border Services Mastercard API RPPS Biller Maintenance Service MTF Mastercard API Spend Alerts or Controls

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