Outage in Mastercard API

Sandbox - Service issue detected

Resolved Major

September 02, 2026 - Started 14 days ago - Lasted 1 day

Incident Report

Summary AI Generated

A major service incident affected the Mastercard API Sandbox environment for approximately 32 hours, impacting multiple services including Locations Intelligence, MDES Token Connect, Account Validation, Threat Intelligence API, Merchant Match Tool, Priceless Platform, Processing Credit/Mastercard, Spend Alerts/Controls, and Straight Through Processing. The incident disrupted sandbox-based development and testing across all affected API components. The issue has since been resolved.

Affected services: Locations Intelligence - Places, MDES Token Connect, Mastercard Account Validation, Mastercard Threat Intelligence API, Merchant Match Tool, Mexico Domestic Dispute Resolution, Offers for Publishers Legacy API, Priceless Platform, Mastercard Processing Credit, Mastercard Processing Mastercard, Spend Alerts or Controls, Straight Through Processing

Components affected

Mastercard API Sandbox Mastercard API Locations Intelligence - Places Mastercard API MDES Token Connect Mastercard API Mastercard Account Validation Mastercard API Priceless Platform Mastercard API Mastercard Processing Credit Mastercard API Spend Alerts or Controls Mastercard API Straight Through Processing Mastercard API Merchant Match Tool Mastercard API Mexico Domestic Dispute Resolution

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