Outage in mastodon.social

Degrated performance

Resolved Minor
October 26, 2023 - Started about 1 year ago - Lasted about 2 months

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Outage Details

There appears to be degraded performance after a move away from deprecated Hetzner nodes types. Currently investigating.
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 10/26/2023 03:19PM

There appears to be degraded performance after a move away from deprecated Hetzner nodes types. Currently investigating.

INVESTIGATING about 1 year ago - at 10/26/2023 06:54PM

Definite cause of the degradation has yet to be identified, however moving to more powerful nodes for the time being seems to have mitigated the issue. Sidekiq queues are still behind, but are no longer growing, and additional workers have been deployed to help it catch up.A ticket has been submitted with Hetzner to see if this could be an issue on their side. Waiting to hear back.

IDENTIFIED about 1 year ago - at 10/27/2023 10:56AM

The situation is now stable and services are working, but the performance is not back to the previous levels.The problem seems to be tied to the kernel version we are running, which may not have full support for the new hardware we deployed.We are working on updating our systems to a newer OS version and tuning the various system settings to ensure everything goes back to expected levels of performance.

Latest mastodon.social outages

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