Outage in mastodon.social

Database connection issue

Resolved Major
March 12, 2024 - Started over 1 year ago - Lasted about 8 hours

Incident Report

We are currently experiencing an issue connecting to the database. Investigation is ongoing.
Components affected
mastodon.social Website & API mastodon.social Background queues

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 03/12/2024 12:20PM

We are currently experiencing an issue connecting to the database. Investigation is ongoing.

IDENTIFIED over 1 year ago - at 03/12/2024 12:31PM

Confirmed that Hetzner is experiencing an outage with their vSwitches, which we are using for our database connection. We will continue to monitor.u003chttps://status.hetzner.com/incident/9406c500-9c8b-48be-9591-a73691134096u003e

MONITORING over 1 year ago - at 03/12/2024 12:44PM

Database connectivity is restored. Continuing to monitor the situation while the Hetzner status remains open.

IDENTIFIED over 1 year ago - at 03/12/2024 03:06PM

Our hosting provider is having a network issue again, causing [mastodon.social](http://mastodon.social) to be unavailable.We are monitoring the situation to ensure everything comes back online as soon as the network is working again.

MONITORING over 1 year ago - at 03/12/2024 03:39PM

The network issue has been fixed by our provider and all services are back online.We are monitoring the situation, but Hetzner has not yet announced that the underlying issue is fixed, so it may break again.

Latest mastodon.social outages

Emails from mastodon.social are paused - 4 months ago
Backend outage - 5 months ago
Timelines are not updating with some clients - 9 months ago
Degraded performance - 9 months ago
Website inaccessible - 9 months ago

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