Outage in mastodon.social
Emails from mastodon.social are paused
Resolved Major
June 17, 2025 - Started 10 months ago
- Lasted 6 days
Incident Report
We paused sending emails from [mastodon.social](http://mastodon.social) (including password recovery and account confirmation emails) due to an identified issue that sent duplicate emails about our upcoming Terms of Service changes to some users.We are working on fixing this and avoiding more duplicate emails to be sent.
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Latest Updates ( sorted recent to last )
IDENTIFIED
10 months ago - at 06/17/2025 01:50PM
We paused sending emails from [mastodon.social](http://mastodon.social) (including password recovery and account confirmation emails) due to an identified issue that sent duplicate emails about our upcoming Terms of Service changes to some users.We are working on fixing this and avoiding more duplicate emails to be sent.
MONITORING
10 months ago - at 06/17/2025 05:42PM
Email sending has been removed. Servers are working through the backlog, and any pending email should arrive in the next few hours.
IDENTIFIED
10 months ago - at 06/18/2025 05:40AM
The backlog of emails has been sent, and emails are reaching out their recipients now.Some emails sent in the last 12 hours are stuck with our email provider and we are working with them to fix this situation.
Latest mastodon.social outages
Hetzner Outage - about 2 months ago
Connectivity/timeout issues with sidekiq - 3 months ago
Backend outage - 10 months ago
Timelines are not updating with some clients - about 1 year ago
Degraded performance - about 1 year ago
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