Service disruption at QT

QT Hardware Disturbance Resolved ✅
The hardware issues affecting QT’s light and access systems have now been fully resolved.

What happened?
Bookings were processed as normal in Matchi. However, due to a disruption on QT’s side, some booking data sent from Matchi was not properly received by their hardware. This meant that, between Friday 20:50 and Saturday 10:00 this weekend, a small number of bookings (specifically those for times before 10:00 on Saturday) did not trigger working access codes or automatic lighting as intended.

Current status:
* QT has corrected the issue and their systems are now fully operational.
* We are continuing to monitor performance closely together with QT.
* If you experience any further irregularities, our support team is ready to assist.

At Matchi, we are committed to keeping your operations seamless — and ensuring that every partner system we work with lives up to the high standards you expect.

Thank you for your patience, and we’re sorry for any inconvenience this issue might have caused you and your players.

Last night, the issue appeared to be resolved, and we began monitoring the situation. However, some disturbances remain, and we’re still seeing errors for certain bookings not properly registered by QT’s hardware.

QT is working to resolve the remaining issues as quickly as possible. We're in close contact with them and will keep you updated as soon as we have more information.

We’ve been in contact with QT, who have informed us that the issue is resolved. However, due to a backlog of bookings still waiting to be registered in their hardware, some delays may occur. QT has assured us they will continue to monitor the situation closely over the weekend. We’ll stay in close contact with them over the coming days, but we will not consider the issue fully resolved until we’re confident no further bookings are affected. We’ll keep you updated if there are any changes to the status.

A fix has been implemented and we're monitoring the results. Bookings made in Matchi now appear to be registering correctly in QT. We'll keep the status as Monitoring until we're confident the issue is fully resolved on QT's end. We’ll keep you updated with any changes.

QT has identified the issue and is working on implementing a fix. They have notified us that the app and the administration is working again. We will continue to keep you informed as we learn more.

QT is still investigating and hasn’t identified the issue yet. We’ll keep you updated with any changes.

They're working urgently to resolve the issue. We will keep you informed as we learn more.