Outage in Matillion
Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures
Resolved MinorIncident Report
Summary AI Generated
Matillion hybrid runners sharing Salesforce credentials experienced failures over approximately 4.7 days due to a credential conflict issue. The problem affected Salesforce-connected pipelines running across multiple hybrid runners. A fix was implemented and the incident resolved, though users are required to re-authenticate for the fix to take effect.
The issue has been identified and a fix is being implemented.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/07/2026 12:54PM
This incident has been resolved. Re-authenticating is required for the fix to be applied.
MONITORING
8 days ago - at 10/06/2026 01:58PM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 10/06/2026 01:57PM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 10/06/2026 01:55PM
We are continuing to monitor for any further issues.
MONITORING
9 days ago - at 10/05/2026 02:34PM
A fix has been implemented and we are monitoring the results
IDENTIFIED
11 days ago - at 10/02/2026 07:19PM
The issue has been identified and a fix is being implemented.
Latest Matillion outages
Some Maia runners failing to start (EU and US regions) - 27 days ago
We have identified an issue affecting pipeline execution in the US region and are working on a resolution. - about 1 month ago
Customers receiving Authentication failed messages upon login attempts - about 1 month ago
Some Paygo customers experiencing licensing issues - about 1 month ago
Service Disruption (All Regions) - Projects Not Accessible - about 2 months ago
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