Outage in Mattermost

Incident with Database for single-tenant customers

Resolved Minor
June 13, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of degraded performance for database which affects only single-tenant customers. We’re investigating the cause and will provide more information as soon as it's available.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/13/2024 07:42PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/13/2024 07:37PM

We've applied a mitigation to resolve the degraded performance of database. Will update further when confirmed that this has resolved the issue.

INVESTIGATING over 1 year ago - at 06/13/2024 07:19PM

We are investigating reports of degraded performance for database which affects only single-tenant customers. We've applied a mitigation and the database has been stabilised. We are continuing to investigate the cause and will provide more information as soon as it's available.

INVESTIGATING over 1 year ago - at 06/13/2024 06:57PM

We are investigating reports of degraded performance for database which affects only single-tenant customers. We’re investigating the cause and will provide more information as soon as it's available.

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