Conversations delayed in Agent Designer

Conversations in Agent Designer are still appearing with a delay, but the situation is improving, and we expect full recovery soon.

We identified the issue and are still working on full recovery. Conversations reporting and insights are starting to appear again in Agent Designer.

We are still actively working on a resolution.

We’ve identified an issue causing delays in conversation reporting and insights within Agent Designer. The conversations themselves are functioning normally — only the reporting is affected. Our team is actively working on a resolution.