Outage in Maxo Telecommunications
Unplanned NBN Interruption
Resolved Minor
September 19, 2026 - Started 18 days ago
- Lasted about 6 hours
Incident Report
Dear customers and partners,
MaxoTel is aware of an upstream issue impacting a number of NBN services.
Affected services may be unable to connect to the internet.
The upstream provider has identified an issue within their fibre transmission network, and engineers are working to rectify as soon as possible.
We will continue to provide updates as soon as they’re available.
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Latest Updates ( sorted recent to last )
18 days ago - at 09/20/2026 01:10AM
Dear Customers and Partners,
The upstream provider is continuing to work through full restoration, with repairs being completed on one transmission path at approximately 9.45AM (AEST) restoring connectivity to affected services.
The upstream provider is continuing to work through restoration of the remaining affected transmission path and our engineers are continuing to monitor service stability.
We will provide a further update once repairs to the second transmission path have been completed.
If your device has not automatically reconnected, please power cycle your router.
18 days ago - at 09/19/2026 11:53PM
Dear Customers and Partners,
The MaxoTel team has now observed the recovery of most affected NBN services.
If your service has not reconnected, please power cycle your router.
Our team are continuing to monitor to ensure services are fully restored, and we will provide another update by 11AM (AEST).
Latest Maxo Telecommunications outages
Emergency Network Maintenance - Mon Aug 31 2026 - about 1 month ago
Unexpected connectivity issues - investigating - about 1 month ago
Scheduled Maintenance - Sun 26 July 2026 - 3 months ago
Scheduled NBN Maintenance - Tue June 2 2026 - 4 months ago
Emergency NBN Maintenance - Fri 15 May 2026 - 5 months ago
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