Outage in Medable

Cortex Web App Connectivity Issues (Dev and Prod)

Resolved Minor
July 17, 2018 - Started over 6 years ago - Lasted over 3 years
Official incident page

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Outage Details

We are currently investigating an issue impacting the cortex web apps in prod and dev. The Cortex API remains available. Customer end-user applications are not impacted.
Latest Updates ( sorted recent to last )
RESOLVED over 6 years ago - at 07/17/2018 07:56PM

The issue has been resolved. We are continuing to monitor our infrastructure provider's response to the issue and will provide updates here.

MONITORING over 6 years ago - at 07/17/2018 07:54PM

We are monitoring our infrastructure provider's response to the issue and will update accordingly.

IDENTIFIED over 6 years ago - at 07/17/2018 07:54PM

The issue has been identified as a networking issue with our infrastructure provider's load balancers that is leading to 502 errors being returned to clients.

INVESTIGATING over 6 years ago - at 07/17/2018 07:49PM

We are continuing to investigate this issue.

INVESTIGATING over 6 years ago - at 07/17/2018 07:49PM

We are currently investigating an issue impacting the cortex web apps in prod and dev. The Cortex API remains available. Customer end-user applications are not impacted.

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