Outage in meddbase

Reports not working

Resolved Major
July 18, 2024 - Started 7 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are aware Reports are not working for some of our customers and we are investigating.
Components affected
meddbase Non-Critical Services
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 07/18/2024 10:10PM

This incident has been resolved.

INVESTIGATING 7 months ago - at 07/18/2024 09:31AM

We have now restored the reporting functionality for impacted clients on all historic data up to 22.30 yesterday evening and our team are working to restore access to 'live' data (after 22:30 to present).

Clients on system 1 through to 10, system G and system I are not impacted by this issue nor is any other functionality in Meddbase impacted for any clients. Please contact our support team if you have any further queries.

INVESTIGATING 7 months ago - at 07/18/2024 07:46AM

We are aware Reports are not working for some of our customers and we are investigating.

Latest meddbase outages

Appointment Amendments - 4 months ago
System availability - 5 months ago

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