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Outage in meddbase

Meddbase not receiving TDL Results

Resolved Major
December 19, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue impacting our results being received from TDL. A hotfix has been implemented and deployed, and we are now observing results being processed. There was no downtime; however, some services may have experienced minor processing delays. All results from TDL, including any previously queued historic results, should now be processing as expected. We will continue to monitor the situation, but we are confident that the issue has been resolved.
Components affected
meddbase Critcal Services

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/19/2025 10:20AM

We can confirm that the issues is fully resolved.

MONITORING 4 months ago - at 12/19/2025 09:44AM

We have identified an issue impacting our results being received from TDL.

A hotfix has been implemented and deployed, and we are now observing results being processed. There was no downtime; however, some services may have experienced minor processing delays. All results from TDL, including any previously queued historic results, should now be processing as expected.

We will continue to monitor the situation, but we are confident that the issue has been resolved.

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