Outage in Meltwater API

Content Delay

Resolved Major
May 19, 2025 - Started 10 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently experiencing a delay in receiving the latest content. Engineering has resolved the underlying issue, and processing is recovering. We will continue to provide updates as the backlog clears. We apologize for the inconvenience and thank you for your patience.
Components affected
Meltwater API Earned Exports Meltwater API Saved Searches Meltwater API Account Management Meltwater API Owned Analytics Meltwater API API endpoints Meltwater API Content Stream Meltwater API Earned Analytics
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 05/20/2025 03:18PM

After a period of monitoring, this issue is now resolved. Document streams are functioning as expected.

MONITORING 10 days ago - at 05/19/2025 07:35PM

Engineering has resolved the issue and document streams are currently up to date.
We will continue to monitor the application and provide updates accordingly.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING 10 days ago - at 05/19/2025 06:06PM

We are currently experiencing a delay in receiving the latest content. Engineering has resolved the underlying issue, and processing is recovering. We will continue to provide updates as the backlog clears.

We apologize for the inconvenience and thank you for your patience.

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