Outage in Meltwater API

Explore API Degradation

Resolved Major
September 16, 2025 - Started about 1 month ago - Lasted about 18 hours
Official incident page

Incident Report

We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
Components affected
Meltwater API Account Management Meltwater API Owned Analytics Meltwater API API endpoints Meltwater API Content Stream Meltwater API Earned Exports Meltwater API Saved Searches Meltwater API Earned Analytics

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/17/2025 12:27AM

After a period of monitoring, this issue is now resolved. Explore searches are working as expected on the API.

MONITORING about 1 month ago - at 09/16/2025 08:00AM

Our engineering team has fixed this issue. Users will be able to use the API as expected.  We will continue to monitor and provide updates accordingly.

Thank you for your patience.

INVESTIGATING about 1 month ago - at 09/16/2025 07:16AM

We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating.
We apologize for the inconvenience and thank you for your patience.

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