Outage in Meltwater API

API Degradation

Resolved Minor
October 29, 2025 - Started about 2 months ago - Lasted 16 days
Official incident page

Incident Report

We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
Components affected
Meltwater API Earned Analytics Meltwater API Earned Exports Meltwater API Saved Searches Meltwater API Account Management Meltwater API API endpoints Meltwater API Content Stream

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/14/2025 03:01PM

After a period of monitoring, this issue is now resolved. The API continues to function as expected.

Thank you for your patience.

MONITORING about 1 month ago - at 11/12/2025 04:29PM

The API has continued to remain stable, and Explore searches are functioning as expected. Users should experience normal API performance. We will maintain close monitoring to ensure ongoing stability.

Thank you for your continued patience and understanding.

MONITORING about 1 month ago - at 11/11/2025 05:03PM

Explore searches are now functioning as expected, and the system remains stable. Users should be able to use the API without any issues. We will continue to monitor performance closely and provide updates as needed.

Thank you for your patience and understanding.

INVESTIGATING about 1 month ago - at 11/11/2025 08:47AM

We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and thank you for your patience.

MONITORING about 2 months ago - at 11/07/2025 09:54AM

API continues to function as expected. Our team will continue to monitor performance closely and provide updates accordingly.

Thank you for your patience and understanding.

MONITORING about 2 months ago - at 11/05/2025 08:42AM

Explore searches are functioning as expected, and the system remains stable. Users should now be able to use the API without any issues. Our team will continue to monitor performance closely and provide updates as needed.

Thank you for your patience and understanding.

INVESTIGATING about 2 months ago - at 11/03/2025 04:15PM

We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and thank you for your patience.

MONITORING about 2 months ago - at 10/30/2025 04:07PM

Explore searches are functioning as expected, and the system remains stable. Users should now be able to use the API without any issues. Our team will continue to monitor performance closely and provide updates as needed.

Thank you for your patience and understanding.

IDENTIFIED about 2 months ago - at 10/29/2025 04:35PM

Our Engineering team has implemented a fix to stabilize the issue, and Explore searches are now loading as expected. Users should be able to use the API as expected.

The team is continuing to work on a permanent solution, and we will share updates as they become available.

INVESTIGATING about 2 months ago - at 10/29/2025 09:07AM

We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and thank you for your patience.

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X/Twitter Content Disruption in API - 2 months ago
Explore API Degradation - 3 months ago
Radarly API Degradation - 4 months ago
Radarly API Degradation - 4 months ago

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