Outage in Memsource

Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component

Resolved Minor
August 26, 2025 - Started 18 days ago - Lasted 7 days
Official incident page

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Outage Details

Users might be experiencing delays in the execution of Orchestrator workflows hosted in the EU data center. Our engineers are investigating the situation.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 09/02/2025 12:57PM

Since implementing scalability improvements, workflow executions have remained stable and performance is back to normal. These changes also make the system more robust in handling future workload spikes.

MONITORING 13 days ago - at 09/01/2025 01:32PM

We have implemented scalability improvements designed to eliminate further delays in workflow executions. Performance is stable, and we will continue to monitor the situation closely.

MONITORING 16 days ago - at 08/29/2025 11:55AM

Workflow executions are operating as expected, and no further delay spikes have been observed in the past 24 hours. We will continue to monitor the situation closely.

IDENTIFIED 17 days ago - at 08/28/2025 03:43PM

We have identified the issue causing intermittent delays in workflow executions and are working on optimizing the execution queue. While performance has been relatively stable, some users may still experience occasional delays in Orchestrator workflow executions. Our team continues to closely monitor the situation. If you encounter significant delays, please reach out to Phrase Technical Support.

INVESTIGATING 18 days ago - at 08/27/2025 03:44PM

Users may still experience occasional delays in Orchestrator workflow executions. We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 08/26/2025 09:03PM

Users might be experiencing delays in the execution of Orchestrator workflows hosted in the EU data center. Our engineers are investigating the situation.

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