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Outage in Mender

Rate limits issue for some customers

Resolved Major
November 19, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We just upgraded the hosted Mender US cluster to Kubernetes v1.33 with a blue/green approach. The new cluster (blue) right after the switch is experiencing issues with the rate limits for some customer. We are investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/19/2025 07:55AM

This incident has been resolved. However, a rate limit hot fix has been implemented, so we will schedule a new maintenance window soon, to apply the definitive fix.

MONITORING 3 months ago - at 11/19/2025 06:12AM

We found the root cause, a fix has been implemented, and we're monitoring the results.

IDENTIFIED 3 months ago - at 11/19/2025 06:12AM

We rolled back to the old green cluster, still having the same issue.

INVESTIGATING 3 months ago - at 11/19/2025 05:08AM

We just upgraded the hosted Mender US cluster to Kubernetes v1.33 with a blue/green approach. The new cluster (blue) right after the switch is experiencing issues with the rate limits for some customer. We are investigating the issue.

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