Outage in Mender

API issues with Mender Server EU

Resolved Major

October 22, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

This is the same incident as https://mender.statuspage.io/incidents/v85h4c0whdtc, which is keeping track of it for the hosted Mender EU The issue has been identified. A migration triggered by an upgrade caused an index to be removed prematurely. This in turn caused data corruption. We have initiated a database restore and rolled back the upgrade. We apologize for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/22/2025 11:31AM

This incident has been resolved

MONITORING 4 months ago - at 10/22/2025 10:14AM

The restore to 08:10:00 UTC has completed and the server is scaled back up. We will continue to monitor the situation.

MONITORING 4 months ago - at 10/22/2025 10:13AM

This is the same incident as https://mender.statuspage.io/incidents/v85h4c0whdtc, which is keeping track of it for the hosted Mender EU

The issue has been identified. A migration triggered by an upgrade caused an index to be removed prematurely. This in turn caused data corruption. We have initiated a database restore and rolled back the upgrade. We apologize for the inconvenience.

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