Outage in Mendix

Mendix Cloud missing metrics in Frankfurt region

Resolved Minor
September 17, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing gaps in container metrics for the Frankfurt region, specifically affecting applications on our Kubernetes platform. The issue has been identified, and our teams are actively working on deploying a fix. We will provide an update once resolved.
Components affected
Mendix Cloud V4 EU
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/17/2025 01:02PM

Our teams have confirmed the fix is stable, and we are no longer observing any related anomalies in our logs.
New metrics are reporting correctly. We appreciate your patience and understanding throughout this incident.

MONITORING 1 day ago - at 09/17/2025 12:38PM

The fix for the container metrics gaps in the Frankfurt region (Kubernetes applications) has been released, and we are actively monitoring the system.
While new metrics are now reporting correctly, previously missing historical metrics are not yet restored. Our teams are currently investigating the possibility of recovering these missing metrics, and we will provide an update on this effort.

IDENTIFIED 1 day ago - at 09/17/2025 11:13AM

Our teams are currently finalizing the fix and conducting tests. We anticipate releasing the resolution soon and will provide an update upon completion.

INVESTIGATING 2 days ago - at 09/17/2025 09:10AM

We are currently experiencing gaps in container metrics for the Frankfurt region, specifically affecting applications on our Kubernetes platform. The issue has been identified, and our teams are actively working on deploying a fix.
We will provide an update once resolved.

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