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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified an issue with application metrics in Mendix Cloud EU (Frankfurt 2) which resulted in incorrect runtime heartbeat alert emails sent to customers. We've implemented a fix and are monitoring the results. The metrics are missing from 27 April 1725 CEST until 28 April 1300 CEST and won't be recoverable. We apologize for the inconvenience caused.
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