Outage in MendMD
NetDirector outage
Resolved Minor
September 25, 2026 - Started 12 days ago
- Lasted 2 days
Incident Report
NetDirector is currently experiencing an outage that may impact data transmission between Mend and the EHR.
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/27/2026 06:07PM
From NetDIrector: At this time, the full NetDirector healthcare production environment has been restored. We are continuing to perform extended maintenance and enhanced monitoring to ensure all services are functioning as intended. We also continue to process a large backlog of messages.
Please be advised, you may see temporary or intermittent delay/inaccessibility of select functionality during this extended maintenance period as we continue to monitor and troubleshoot any additional issues.
IDENTIFIED
9 days ago - at 09/27/2026 04:19PM
From NetDirector: NetDirector has achieved a partial restoration of service, and we are seeing healthcare messages flowing through the majority of our ecosystem. We are continuing to perform extended maintenance to ensure all services are restored to 100% capacity. We are also processing a large backlog of messages.
Please be advised, you may see temporary or intermittent delay/inaccessibility of select functionality during this extended maintenance period as we make further progress towards full resolution and queue reprocessing.
IDENTIFIED
10 days ago - at 09/26/2026 08:28PM
From NetDirector: NetDirector's healthcare integration continues to undergo extended maintenance. Please be advised, you may see temporary or partial restoration/cessation of functionality during this extended maintenance period. Our current estimates show service will be restored today, 9/26.
IDENTIFIED
11 days ago - at 09/25/2026 08:31PM
NetDirector update: NetDirector continues working hard to restore full functionality to our Healthcare integration environment. Our team continues to make progress towards full restoration.
IDENTIFIED
11 days ago - at 09/25/2026 05:57PM
From NetDirector: At this time, the disruption to NetDirector's services continues to remain partially resolved. Full restoration of service is ongoing, and we expect full resolution soon.
Service will continue to actively be restored as quickly as possible. We will continue to provide updates as they are available.
IDENTIFIED
11 days ago - at 09/25/2026 05:37PM
NetDirector is still experiencing connectivity issues.
IDENTIFIED
11 days ago - at 09/25/2026 03:44PM
NetDirector is beginning to restore services.
IDENTIFIED
12 days ago - at 09/25/2026 01:28PM
NetDirector has identified the issue and is working on a fix.
INVESTIGATING
12 days ago - at 09/25/2026 12:07PM
NetDirector is currently experiencing an outage that may impact data transmission between Mend and the EHR.
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