Outage in MercuryGate

System Outage Affected By 3rd Party Services

Resolved Major
July 19, 2024 - Started about 1 year ago - Lasted about 1 hour

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Outage Details

We are currently experiencing impacts to some services within our systems related to a update pushed by a 3rd party provider. The vendor has provided remediation instructions and we are gradually restoring services based on that guidance. We will continue to provide updates as they are available.

TMS is not affected at this time.
Components affected
MercuryGate Final Mile MercuryGate Back Office MercuryGate Shared Services MercuryGate Production TMS MercuryGate Quality TMS MercuryGate Claims Services
Latest Updates ( sorted recent to last )
about 1 year ago - at 07/19/2024 10:25AM

We are currently experiencing impacts to some services within our systems related to a update pushed by a 3rd party provider. The vendor has provided remediation instructions and we are gradually restoring services based on that guidance. We will continue to provide updates as they are available.

TMS is not affected at this time.

about 1 year ago - at 07/19/2024 10:29AM

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

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