Outage in MercuryGate
System Outage Affected By 3rd Party Services
Resolved Major
July 19, 2024 - Started almost 2 years ago
- Lasted about 1 hour
Incident Report
We are currently experiencing impacts to some services within our systems related to a update pushed by a 3rd party provider. The vendor has provided remediation instructions and we are gradually restoring services based on that guidance. We will continue to provide updates as they are available.
TMS is not affected at this time.
TMS is not affected at this time.
Components affected
MercuryGate Shared Services MercuryGate Production TMS MercuryGate Quality TMS MercuryGate Final Mile MercuryGate Back Office MercuryGate Claims ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
almost 2 years ago - at 07/19/2024 10:25AM
We are currently experiencing impacts to some services within our systems related to a update pushed by a 3rd party provider. The vendor has provided remediation instructions and we are gradually restoring services based on that guidance. We will continue to provide updates as they are available.
TMS is not affected at this time.
almost 2 years ago - at 07/19/2024 10:29AM
We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.
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