Outage in MercuryGate

Investigating issues with Sending Email Quotes Out of TMS

Resolved Major
October 25, 2024 - Started about 1 year ago - Lasted 3 days

Incident Report

We’re currently investigating reports of a potential service interruption with Sending Quotes Out of TMS. We apologize for any inconvenience and will post another update as soon as we learn more.
Components affected
MercuryGate Production TMS

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Latest Updates ( sorted recent to last )
about 1 year ago - at 10/25/2024 04:39PM

We’re currently investigating reports of a potential service interruption with Sending Quotes Out of TMS. We apologize for any inconvenience and will post another update as soon as we learn more.

about 1 year ago - at 10/25/2024 04:41PM

UPDATE: We’re currently investigating reports of a potential service interruption with Sending Email Quotes Out of TMS. We apologize for any inconvenience and will post another update as soon as we learn more.

about 1 year ago - at 10/25/2024 04:45PM

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

about 1 year ago - at 10/25/2024 05:10PM

We have identified the issue as a code defect. We will be preparing a CSR for deployment tonight to fix the issue.

Latest MercuryGate outages

We have identified the issue with Edge - 25 days ago
Investigating issues with CARMA - about 2 months ago
Investigating issues with ITS NxGen - 3 months ago
Investigating issues with UPS Rating - 4 months ago
Investigating issues with Mercury Integrate - 4 months ago

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