Outage in MercuryGate

Issue With UPS Rating

Resolved Minor
November 04, 2024 - Started about 2 months ago - Lasted about 4 hours

Need to monitor MercuryGate outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including MercuryGate, and never miss an outage again.
Start Free Trial

Outage Details

We are aware that some customers may be experiencing issues with UPS rating. We are currently working on the issue.
Latest Updates ( sorted recent to last )
about 2 months ago - at 11/04/2024 02:01PM

We are aware that some customers may be experiencing issues with UPS rating. We are currently working on the issue.

about 2 months ago - at 11/04/2024 02:17PM

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

about 2 months ago - at 11/04/2024 02:32PM

We are still working to resolve the UPS Rating issue. We will update once we have the fix ready to go. This will not require an outage in TMS to resolve at this time.

about 2 months ago - at 11/04/2024 02:49PM

We are working on resolving the UPS rating issue. We expect it to be resolved within the hour.

about 2 months ago - at 11/04/2024 03:54PM

We are deploying the fix currently, expect deployment to be completed in about 10 mins.

about 2 months ago - at 11/04/2024 04:05PM

We are still seeing issues and we are continuing to investigate after deployment.

about 2 months ago - at 11/04/2024 04:42PM

We continue to investigate after our fix did not resolve the issue. We will update again once we have identified the issue.

about 2 months ago - at 11/04/2024 05:16PM

We are still working on identifying the latest issue. We will update again shortly.

about 2 months ago - at 11/04/2024 05:48PM

We have verified that Basic auth is still active with UPS, therefore we are moving customers back to that service until we can find the solution to the issue we are having on the MercuryGate side.

about 2 months ago - at 11/04/2024 05:54PM

We have identified the issue and fixed it. It was related to the database. Rating should be back on line. We are moving all customers back to the Oauth service.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime