Outage in MercuryGate

We have identified the issue with Edge

Resolved Major
October 06, 2025 - Started 3 days ago - Lasted about 1 hour

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Outage Details

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.
Components affected
MercuryGate Shared Services
Latest Updates ( sorted recent to last )
3 days ago - at 10/06/2025 01:37PM

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

3 days ago - at 10/06/2025 01:48PM

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

3 days ago - at 10/06/2025 02:12PM

We are slowly rolling out a fix to customers. We will be providing updates as we go.

3 days ago - at 10/06/2025 02:28PM

We continue to roll out a solution. We are reaching out to our vendor to assist with finding the root cause.

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