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Outage in MercuryGate

Send Email Issue From Production

Resolved Minor
April 08, 2026 - Started 21 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

MercuryGate experienced a service interruption affecting email sending functionality from production, impacting the Shared Services component. The incident was classified as minor and lasted 37 minutes before being resolved.

We’re currently investigating reports of a potential service interruption with sending emails from production. We apologize for any inconvenience and will post another update as soon as we learn more.
Components affected
MercuryGate Shared Services

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Latest Updates ( sorted recent to last )
21 days ago - at 04/08/2026 01:32PM

We’re currently investigating reports of a potential service interruption with sending emails from production. We apologize for any inconvenience and will post another update as soon as we learn more.

21 days ago - at 04/08/2026 02:00PM

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

21 days ago - at 04/08/2026 02:11PM

We’re currently monitoring the update that was put in place. Please notify us if you notice any further issues.

There is a backlog that is processing, but emails are now sending.

21 days ago - at 04/08/2026 02:44PM

We are seeing issues again with sending. We are working on the restoring service.

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