Outage in MercuryGate
Investigating issues with Email Sending Out of TM
Resolved Minor
July 08, 2026 - Started 17 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A large volume of rejected emails created a processing backlog in MercuryGate's TM email sending functionality, affecting the Shared Services component for approximately 4 hours. Outbound emails were delayed during this period while the team worked to clear the queue. The backlog was progressively reduced and normal email delivery was restored by the end of the incident.
We’re currently investigating reports of a potential service interruption with Email Sending Out of TM. We apologize for any inconvenience and will post another update as soon as we learn more.
Components affected
MercuryGate Shared ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
17 days ago - at 07/08/2026 02:41PM
We’re currently investigating reports of a potential service interruption with Email Sending Out of TM. We apologize for any inconvenience and will post another update as soon as we learn more.
17 days ago - at 07/08/2026 03:00PM
We have determined there is a large number of rejected emails being processed. This is creating a backlog. We are working on clearing it out. But it will take some time to get caught up./
17 days ago - at 07/08/2026 04:10PM
We’re currently monitoring the process. It is going to take some time to get caught up.
17 days ago - at 07/08/2026 05:43PM
The queue is continuing to drop, we expect another hour or so to get caught up.
17 days ago - at 07/08/2026 06:34PM
The queue is almost cleared, I expect normal function to be happening soon where emails go out in a timely manner.
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