Outage in Mergify

Incident on Dashboard and Engine

Resolved Major

May 16, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

We've spotted an issue with our dashboard and our events processing. We're currently investigating the issue, and will provide an update soon.

Components affected

Mergify Dashboard Mergify Engine

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 05/16/2025 02:34PM

This incident has been resolved.

MONITORING 8 months ago - at 05/16/2025 12:06PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 05/16/2025 09:38AM

Our cloud provider has resolved the underlying network issue. As a result:

* Our dashboard is now fully operational.
* Our processing engine is recovering and working through its backlog.

We are continuing to monitor the situation and will post a final update once full recovery is confirmed.

Thank you for your understanding.

INVESTIGATING 8 months ago - at 05/16/2025 07:36AM

We are currently experiencing an incident that is affecting the availability/performance of our services. The issue has been traced to a broader incident on our cloud hosting provider’s network, which is impacting multiple services.

We are working on a workaround.

We actively monitor the situation and will provide updates as we receive more information from our provider or when our workaround is ready.

Thank you for your patience.

INVESTIGATING 8 months ago - at 05/16/2025 07:08AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 05/16/2025 06:43AM

We've spotted an issue with our dashboard and our events processing. We're currently investigating the issue, and will provide an update soon.

Latest Mergify outages

Cloudflare Upstream Outage Impacting Dashboard, Documentation and API - 2 months ago

Missing pull requests approvals - 3 months ago

Event processing delay - about 1 year ago

Pull request Processing Delays - about 1 year ago

Elevated API Errors - over 1 year ago

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