Outage in MeridianLink
Unable to pull credit
Resolved Major
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Outage Details
Components affected
MeridianLink Consumer App Credit ReportsLatest Updates ( sorted recent to last )
This incident has been resolved. All environments have been fixed, and the backlog of locked files in Production has been addressed.
Please be advised that the development team is aware of the issue in Beta and Demo of being unable to pull credit. They will address it as soon as they complete the backlog of locked applications that happened during this morning's incident. Production is the top priority. We appreciate your patience.
The issue has been resolved for new, never-before-pulled credit reports. Applications that experienced a credit pull issue this morning had their credit files locked. Our staff is manually releasing these locked files, and we are working diligently to restore them by the end of the day.
Please note that we are currently processing the backlog of transactions and unlocking some of the credit files that were locked during the incident. This may still take some time
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue. Please do not force new credit.
We are currently investigating this issue.
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