Outage in MeridianLink
ML Consumer - Connection error occurs with Precise ID
Resolved MinorIncident Report
Summary AI Generated
MeridianLink's Consumer App Fraud Prevention experienced connection errors with Experian Precise ID lasting approximately 29 hours. The issue stemmed from a connectivity problem tied to a new Experian URL that was not whitelisted in firewall configurations. Resolution required MeridianLink's IT team to whitelist gateway.experian.com, with offsite clients also needing to apply the same firewall change on their end.
We are currently investigating reports of errors affecting Precise ID.
Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
Components affected
MeridianLink Consumer App Fraud Prevention VendorsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/21/2026 07:21PM
Our IT team has implemented additional firewall whitelisting for a new URL provided by Experian, which has resolved the recent connectivity issues.
Action required for offsite clients: Please have your IT team open your firewall to allow communication to/from gateway.experian.com.
If you continue to experience issues after making this change, please reach out to our support team.
MONITORING
9 days ago - at 07/20/2026 08:22PM
Experian is still investigating this on their end.
MONITORING
10 days ago - at 07/20/2026 03:40PM
We have identified the cause of the issue impacting Experian Precise ID.
Experian is working on a resolution and taking steps to restore normal operation. They identified an IP address and have updated their allow list.
INVESTIGATING
10 days ago - at 07/20/2026 03:00PM
We are continuing to investigate reports of errors affecting Precise ID.
Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
INVESTIGATING
10 days ago - at 07/20/2026 01:55PM
We are currently investigating reports of errors affecting Precise ID.
Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
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