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Outage in MeridianLink

Partner Connect Service Outage

Resolved Major
September 18, 2026 - Started 10 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

MeridianLink's Partner Connect service was unavailable for approximately 3.8 hours due to a storage account issue that blocked Delta Share access to nine data tables, including credit report, trade summary, and applicant data. During the outage, users could work around the disruption by excluding the affected tables from their data refresh scripts. The issue was resolved with assistance from Databricks support, restoring full access to all affected tables and allowing normal pipeline operations to resume.

We are currently experiencing an outage with our Partner Connect service due to an issue affecting our source storage account. Our engineering team is actively working to resolve this issue. What's happening: Partner Connect is temporarily unavailable What's Affected: Delta Share access to the following tables: derogatory_summary company_info trade_summary credit_report public_record cc_specific_loan_info spouse applicants_address_ssn consumer_vehicle_processings Workaround: While we work to resolve the underlying storage account issue, you can continue your data refresh process by modifying your scripts to exclude the tables listed above. Your pipeline should complete successfully once these tables are removed from your pull requests. We apologize for this disruption and appreciate your patience as we work to resolve this as quickly as possible. Please reach out via support if you have any questions or concerns.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/18/2026 05:22PM

This incident has been resolved.

MONITORING 10 days ago - at 09/18/2026 05:16PM

Update:
The underlying storage account issue has been successfully resolved by our support team at Databricks who have been working with our engineering team. Partner Connect service is now fully operational and all affected tables are once again accessible.

What You Need to Do:
-You can resume your normal data refresh processes immediately
-If you had modified your scripts to exclude affected tables, you can restore them and rerun your pipelines

Affected Tables (Now Available):
derogatory_summary
company_info
trade_summary
credit_report
public_record
cc_specific_loan_info
spouse
applicants_address_ssn
consumer_vehicle_processings

Ongoing Monitoring:
Our engineering team will continue to actively monitor the system to ensure stability and detect any potential issues.

Support:
If you experience any issues when rerunning your pipelines, please reach out via support if you have any questions or concerns.

We apologize for this disruption and appreciate your patience as we work to resolve this as quickly as possible.

INVESTIGATING 10 days ago - at 09/18/2026 04:09PM

Our engineering team is working directly with Microsoft Azure and Databricks support to diagnose and remediate the storage account issue. We will prioritize this resolution and provide updates as we make progress.

We sincerely apologize for this disruption to your operations. If you have questions, concerns, or need assistance implementing the workaround, please contact our support team.

INVESTIGATING 10 days ago - at 09/18/2026 01:40PM

We are currently experiencing an outage with our Partner Connect service due to an issue affecting our source storage account. Our engineering team is actively working to resolve this issue.

What's happening:
Partner Connect is temporarily unavailable

What's Affected:
Delta Share access to the following tables:
derogatory_summary
company_info
trade_summary
credit_report
public_record
cc_specific_loan_info
spouse
applicants_address_ssn
consumer_vehicle_processings

Workaround:
While we work to resolve the underlying storage account issue, you can continue your data refresh process by modifying your scripts to exclude the tables listed above. Your pipeline should complete successfully once these tables are removed from your pull requests.

We apologize for this disruption and appreciate your patience as we work to resolve this as quickly as possible. Please reach out via support if you have any questions or concerns.

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