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Outage in Mesh

Email Delivery Delays - EU

Resolved Minor
May 22, 2025 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

There appears to be some Email Delays on the EU Inbound Gateway Infrastructure. We're currently investigating.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/22/2025 09:42AM

We can confirm successful delivery of emails to customers based in Australia on Microsoft 365. This has now been resolved and we will continue to monitor. Thank you.

MONITORING 11 months ago - at 05/22/2025 09:26AM

All Mesh services are continuing to function normally, however, we are still seeing mail flow irregularities to Australian customers on Microsoft 365. This is not an issue specific to customers using Mesh.

Microsoft are now reporting that they have identified the cause and have put in a fix - https://x.com/MSFT365Status/status/1925482680646357013

We will continue to monitor.

MONITORING 11 months ago - at 05/22/2025 07:12AM

Microsoft have acknowledged the issue affecting Exchange Online in Australia.

https://x.com/MSFT365Status/status/1925443356118688152

We'll continue to monitor.

MONITORING 11 months ago - at 05/22/2025 06:38AM

We believe the issue is localised to Microsoft O365s AUS Infrastructure, as all other inbound traffic on the Mesh Gateway Service is unaffected. We'll continue to monitor.

MONITORING 11 months ago - at 05/22/2025 05:27AM

We're currently monitoring inbound delivery on the EU. Delivery times are currently within a normal range.

INVESTIGATING 11 months ago - at 05/22/2025 05:11AM

There appears to be some Email Delays on the EU Inbound Gateway Infrastructure. We're currently investigating.

Latest Mesh outages

[EU] Email Processing Delays - about 1 month ago

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