Delays on inbound and status updates for multiple OTT channels including Whatsapp, Telegram, Twitter, Livechat and others

All delays for inbound and status updates messages have been delivered now, our messaging processing system is now back to normal. New status updates and inbound are being processed with no delays.

We are continuing to work on a fix for this issue.

The current impact of this incident is in delays for inbound messages and status updates for multiple channels, the most affected channel is Whatsapp. Outbound message processing is not having delays.

Inbox users may sense that outbound messages are not being sent given the status updates are delayed, however, outbound traffic is not experiencing delays, but status updates and inbound messages.

We apologise for any inconvenience this incident is causing your business. Our team is actively working on mitigating this incident.

Our team is actively working on mitigating this incident. Customers are still experiencing delays for inbound and status updates for the Whatsapp channel.

Currently, customers may be experiencing delays receiving inbound and status updates for Whatsapp. Outbound Whatsapp messages are being processed with no delays. Conversations API and Inbox users may be affected
Our engineering team continue working on mitigating this incident.

We are continuing to work on the issue.
Incoming conversations api messages are delayed.
Inbox messages are failing to show on the product.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix implemented. We already see improvements and we are processing message queues.

We are currently investigating this issue.