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Outage in MessageBird

Flows Logs Overview - status filters might show wrong total results for some of the customers

Resolved Minor
October 31, 2022 - Started over 3 years ago - Lasted 18 days
Official incident page

Incident Report

A subset of customers may be experiencing that the total number of invocations and their status represented in Flows Analytics is incorrect. Our engineering team is actively working on addressing this issue. Flows execution is not affected.
Components affected
MessageBird Flow Builder

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/18/2022 02:46PM

The issue is resolved for all new invocations. The historical inconsistent invocations will be fixed in the upcoming days.

We apologise for any inconvenience this may have caused.

IDENTIFIED about 3 years ago - at 11/14/2022 10:25AM

We would like to inform you that our engineering team continue working on addressing this issue and we will share an update in the next few days.

IDENTIFIED over 3 years ago - at 11/04/2022 11:55AM

Our engineering team continues working on a permanent fix to address this issue. We will provide an update on the completion of the work earlier next week.

IDENTIFIED over 3 years ago - at 10/31/2022 03:06PM

We made a deeper analysis and would like to assure you that this incident impacts a limited number of customers. The logs overview page shows correct information about every invocation that you see, incl. correct information shown about steps executed and variables stored. The only impacted functionality is log filtering itself where filtering by status sometimes can show the wrong list of invocations, as well as it might show wrong invocation status totals.

Our engineering team will keep working to resolve this problem and ensure it's fixed for all customers.

We apologize for this inconvenience to those users impacted.

IDENTIFIED over 3 years ago - at 10/31/2022 10:43AM

A subset of customers may be experiencing that the total number of invocations and their status represented in Flows Analytics is incorrect.

Our engineering team is actively working on addressing this issue.

Flows execution is not affected.

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