Outage in MessageBird

Fail to deliver and retrieve messages for short interval of time for Facebook Messenger and Email via our Inbox, Flowbuilder and Conversations API

Resolved Minor
January 24, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

From 9:38 CET to 9:55 CET, messages sent to our Facebook Messenger and Email platform via our Inbox, Flowbuilder and Conversations API were not delivered and can not be retrieved. A small number of messages were impacted. Our engineering team is working on marking all of those impacted messages as failed(status update) so that our customers are aware of it and can resend them. We apologise for any inconvenience this issue has caused you.
Components affected
MessageBird Inbox MessageBird Flow Builder MessageBird Conversations API MessageBird Messaging API MessageBird Email Channel

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/24/2023 12:06PM

Our engineering team has concluded the work to mark undelivered messages as failed, we highly advise our customers to retry those messages.

We have concluded this incident and will add the right engineering mechanism to prevent the occurrence of these incidents.

We apologise for any inconvenience this issue has caused you.

IDENTIFIED almost 3 years ago - at 01/24/2023 10:19AM

From 9:38 CET to 9:55 CET, messages sent to our Facebook Messenger and Email platform via our Inbox, Flowbuilder and Conversations API were not delivered and can not be retrieved. A small number of messages were impacted.
Our engineering team is working on marking all of those impacted messages as failed(status update) so that our customers are aware of it and can resend them.

We apologise for any inconvenience this issue has caused you.

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