Outage in MessageBird
Issues with our online payment flow
Resolved MinorIncident Report
We are seeing issues with customers that pay for invoice through Stripe. Their invoices are not marked as paid and balance are not topped up. We are working on a solution.
Components affected
MessageBird Website - Frontend and User AppNeed to monitor MessageBird outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 07/12/2023 06:05PM
Online payments are now processed correctly again.
Customers who made an online payment between 12:00 UTC and 17:00 UTC can reach out to support@messagebird.com with any questions about their invoice or balance.
MONITORING
over 2 years ago - at 07/12/2023 03:20PM
We identified the issue and rolled out a migration. Payments are processing correctly again.
It might take some time before all pending invoices are marked as paid.
INVESTIGATING
over 2 years ago - at 07/12/2023 03:09PM
We are seeing issues with customers that pay for invoice through Stripe. Their invoices are not marked as paid and balance are not topped up. We are working on a solution.
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