Outage in MessageBird

Emails forwarded with an attachment from an iPhone email client are not rendering the body content

Resolved Minor
October 27, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineering team is actively addressing this issue, which impacts customers utilising our Inbox product on the Connectivity platform and Support Customers on the Engagement platform. Please note that this issue is specific to emails forwarded from an iPhone email client.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/27/2023 01:28PM

We apologise for the inconvenience caused during the incident. Our engineers have confirmed that the issue is resolved.

IDENTIFIED about 2 years ago - at 10/27/2023 12:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 10/27/2023 12:00PM

Our engineering team is actively addressing this issue, which impacts customers utilising our Inbox product on the Connectivity platform and Support Customers on the Engagement platform. Please note that this issue is specific to emails forwarded from an iPhone email client.

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