Outage in MessageBird
Connectivity platform - WhatsApp On-premise: Some channels unable to send outbound media
Resolved MinorIncident Report
Our engineering team is currently investigating an issue impacting a small subset of customers who cannot send outbound media. Messages remain in a pending status and are not being delivered. This is only impacting WhatsApp on-premise customers, not Cloud customers.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/05/2024 01:13PM
Our engineering has resolved the issue and confirmed that affected channels can send outbound media.
We apologise for any inconvenience this may have caused you.
IDENTIFIED
over 1 year ago - at 02/05/2024 12:45PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 1 year ago - at 02/05/2024 11:50AM
Our engineering team is currently investigating an issue impacting a small subset of customers who cannot send outbound media. Messages remain in a pending status and are not being delivered. This is only impacting WhatsApp on-premise customers, not Cloud customers.
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