Outage in MessageBird
Connectivity platform - WhatsApp On-premise: Some channels unable to send outbound media
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Our engineering has resolved the issue and confirmed that affected channels can send outbound media.
We apologise for any inconvenience this may have caused you.
The issue has been identified and a fix is being implemented.
Our engineering team is currently investigating an issue impacting a small subset of customers who cannot send outbound media. Messages remain in a pending status and are not being delivered. This is only impacting WhatsApp on-premise customers, not Cloud customers.
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