Outage in MessageBird

Whatsapp templates status issues

Resolved Minor
April 07, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We are currently observing that newly created Whatsapp templates are getting stuck in pending state. We are investigating the situation and we will provide an update as soon as we have additional information.
Components affected
MessageBird Website - Frontend and User App
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/10/2025 10:04PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/10/2025 01:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 04/09/2025 01:15PM

We have escalated this issue to Meta and are actively working with their team to troubleshoot further. We’ll provide additional updates as we learn more.

INVESTIGATING about 1 month ago - at 04/07/2025 03:07PM

We are currently observing that newly created Whatsapp templates are getting stuck in pending state.

We are investigating the situation and we will provide an update as soon as we have additional information.

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