Outage in MessageBird
Inbox — Service Outage
Resolved MinorIncident Report
Summary AI Generated
MessageBird's Bird Inbox (Classic) platform experienced a 5.2-hour intermittent outage that prevented users from accessing their inbox and conversations. The root cause was identified as capacity issues with MessageBird's hosting provider, which impacted Inbox availability. The incident was resolved after stabilization was confirmed and the service was restored.
We are experiencing an intermittent outage of Bird Inbox (Classic) platform. Users may experience issues accesses inbox and conversations. Our engineering team has been engaged and is actively investigating.
Components affected
MessageBird InboxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/13/2026 10:17PM
This incident has been resolved.
MONITORING
6 days ago - at 08/13/2026 05:21PM
We are seeing stabilization of Inbox availability. Users should now be able to access conversations. We are continuing to monitor closely to confirm the issue is fully resolved before closing this incident. We will provide a further update within 60 minutes.
MONITORING
6 days ago - at 08/13/2026 05:10PM
We have confirmed that our hosting provider is currently experiencing capacity issues which are affecting the availability of the Inbox. We are working with the provider and evaluating mitigation options on our side in parallel. Users may continue to experience intermittent access to conversations in the meantime. We will provide a further update within 30 minutes, or sooner if the situation changes.
IDENTIFIED
6 days ago - at 08/13/2026 05:06PM
We are experiencing an intermittent outage of Bird Inbox (Classic) platform. Users may experience issues accesses inbox and conversations. Our engineering team has been engaged and is actively investigating.
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