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Outage in MessageBird

Elevated API errors and voice call setup failures (US)

Resolved Minor
September 17, 2026 - Started 18 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

**MessageBird** experienced elevated API error rates and increased latency in their US region starting around 15:31 UTC, lasting approximately 1.4 hours. Write operations were most severely impacted, with voice call setup and number routing also degraded, while read operations and the EU region remained unaffected. A fix was implemented and the incident was fully resolved by 19:44 UTC.

We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/17/2026 05:44PM

This incident has been resolved.

MONITORING 18 days ago - at 09/17/2026 04:46PM

We are continuing to monitor for any further issues.

MONITORING 18 days ago - at 09/17/2026 04:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 09/17/2026 04:22PM

We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.

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