Outage in MessageBird
Elevated processing delays — US region
Resolved MinorIncident Report
Summary AI Generated
Between 20:04 and 20:48 UTC on 18 September, a fault in an upstream cloud provider disrupted internal event delivery in MessageBird's US region, causing delayed data updates, delayed or missing webhook deliveries, and delayed integration and automation runs for approximately 1.5 hours. Processing backlogs were drained following the fault clearing, and incomplete operations were replayed. The incident was fully resolved by 01:23 UTC on 19 September, with all affected services returning to normal latency.
Between 20:04 and 20:48 UTC on 18 September, a fault in an upstream cloud provider service disrupted internal event delivery in our US region.
During this window, multiple platform services processed events with delays. Customers may have experienced delayed updates to their data, delayed or missing webhook deliveries, and delayed integration and automation runs.
The underlying fault has cleared. Processing backlogs continued to drain.
We are verifying full recovery and identifying any events that require replay.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/18/2026 11:23PM
This incident is resolved. Processing has returned to normal latency across affected services in our US region, and operations that did not complete during the affected window have been replayed.
MONITORING
17 days ago - at 09/18/2026 10:40PM
The upstream fault has cleared and processing has returned to normal latency across affected services in our US region.
A subset of operations did not complete during the affected window, and we are replaying those now. We are continuing to monitor before declaring this resolved. Next update within 30 minutes.
INVESTIGATING
17 days ago - at 09/18/2026 09:53PM
Between 20:04 and 20:48 UTC on 18 September, a fault in an upstream cloud provider service disrupted internal event delivery in our US region.
During this window, multiple platform services processed events with delays. Customers may have experienced delayed updates to their data, delayed or missing webhook deliveries, and delayed integration and automation runs.
The underlying fault has cleared. Processing backlogs continued to drain.
We are verifying full recovery and identifying any events that require replay.
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