Meta Admin Center experienced intermittent file download failures requiring users to retry their attempts, resulting in delayed file delivery to customer devices over a 2.4-hour period. The error rates remained consistent with historical levels and did not worsen during the incident. The team investigated the underlying cause and implemented corrective actions to resolve the issue.
Downloading files may intermittently fail on the first attempt; retrying typically succeeds. As a result, file delivery to customer devices may be delayed.
The current error rate is consistent with historical levels, and there is no indication of a recent increase.
The team has opened an incident to investigate the underlying cause and to implement corrective actions where needed.
In summary, this is a known issue that can lead to slower file delivery. It is not worsening, and an investigation is in progress to identify and address the root cause.
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