Outage in Metabase

Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness

Resolved Major
April 02, 2025 - Started 18 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Metabase Cloud Platform
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/02/2025 09:34PM

We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148

We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.

MONITORING 18 days ago - at 04/02/2025 01:46PM

The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence.

INVESTIGATING 18 days ago - at 04/02/2025 01:00PM

We are currently investigating this issue.

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